1. TICKETS

All tickets are sold subject to availability and to these terms and conditions. These terms and conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of tickets constitutes acceptance of these terms and conditions. A valid ticket must be produced to get into an event. Please notify us of any access requirements at the time of booking. Removing any part of, altering or defacing the ticket may invalidate your ticket. It is your responsibility to check your tickets as if you have made a mistake it cannot always be rectified after purchase. Please check your tickets on receipt carefully and contact us immediately if there is a mistake. We will not be responsible for any ticket that is lost, stolen or destroyed. The Management only accept responsibility for tickets bought from one of its own managed sales points. Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required. Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.

2. PRICE AND PAYMENT

The price of the ticket shall be the price set at the time we accept your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee and collection or delivery fee. Credit/debit card fees may be charged per ticket on certain performances. The Box Office will inform you of this cost at the time of booking.

3. CHANGES TO EVENT

The organiser of the event and/or the venue reserves the right to make alterations to the published event programme where reasonably necessary.

4. REFUNDS/EXCHANGES

If you are unable to attend the event though no fault of ours refunds are not available. Where an event is cancelled you will be able to claim a refund.

5. USE OF DETAILS AND DATA PROTECTION

See the St.Jude’s Players Privacy Policy.

6. RESALE/USE OF TICKET POLICY

You may not re-sell or transfer a ticket.

7. VOID TICKETS

Any ticket obtained in breach of these terms and conditions shall be void and all, rights conferred or evidenced by such ticket shall be void. Any person seeking to use such a void ticket in order to gain or provide entry to an event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void tickets are non-refundable.

8. RESTRICTIONS ON THE PURCHASE OF TICKETS

Tickets may be restricted to a maximum number. Any such restriction shall be notified to you at the time you book the tickets. We reserve the right to cancel tickets purchased in excess of this number and without the agent’s agreement, without prior notice unless the purchase of an excess was due to our error.

9. CONDITIONS OF ADMISSION

The management of the venue reserve the right to refuse ticket holder’s admission to the venue in reasonable circumstances including for health and safety, licensing reasons or where a ticket is void. The management of the venue also reserves the right to request that ticket holders leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the venue may remove a ticket holder who:
1) has behaved in the venue in a manner which, in the reasonable opinion of the venue has, or is likely to affect the enjoyment of other visitors; or
2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
3) in the reasonable opinion of the venue is acting under the influence of alcohol or drugs; or
4) fails, when required, to produce proof of identity or age.
You must comply with instructions and directions given by venue staff and stewards. No refunds will be given to ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.
5) Children under 5 will not be admitted to the Venue except for family shows. Children (ages 18 months to 14 years inclusive) shall require their own ticket, which shall be at full ticket price if no child concessions are available at the time of booking. Babes in arms (children under 18 months) shall be admitted free of charge to those shows they may attend (children’s shows and pantomimes only) however children under the age of 18 months will not be admitted to any performance unless they are specifically aimed for them (i.e. children’s shows and pantomimes). Children must be supervised at all times and supervision of children shall be by not less than 1 adult per 10 children. The Management reserves the right to ask parents / supervisors to remove children if, in the opinion of the Management, they are causing a disturbance.

10. RESTRICTIONS AND PROHIBITIONS

The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of an event in breach of these conditions shall belong to St. Jude’s Players. St. Jude’s Players and venue will not be liable for any loss, theft or damage to confiscated items. By attending an event, ticket holders consent to filming and sound recording of themselves as members of the audience. The promoter may use such films and recordings (including any copies) without payment. Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing material’s. Mobile telephones and messaging equipment must be switched off during the event. Alcohol may only be consumed in public bars and other authorised areas. Smoking is not
permitted unless within a designated smoking Area (if any).
The following are not permitted within any venue:
1) animals (with the exception of guide dogs);
2) laser pens
3) Your own food and drink
4) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives);and
5) illegal substances.

The management of the venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the venue, may cause danger or disruption to other members of the audience or the event or is one of the items not permitted in the venue as listed above. Every effort shall be made to admit latecomers to events at a suitable break in the event, which may be the interval, but late admission cannot be guaranteed. Ticket holders may only leave and re-enter the venue during an event at the discretion of the management of the venue. Otherwise, there will be no re-admission or pass-outs of any kind. The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which you do not hold a ticket is strictly forbidden.

11. HEALTH AND SAFETY

Ticket holders must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event. If ticket holders have any special requirements or concerns about any special effects, which may be featured at the event, prior notice should be provided when ordering tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.

12. DISPUTE RESOLUTION

Any complaints about a tickets holder’s seating or ability to view a production should be made promptly to the Venue Management either before or during the performance.

If any dispute arises out of these terms and conditions, we will attempt to settle it. To this end we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties. Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within 21 days, the parties may attempt to settle it by mediation. To, initiate a mediation a party must give written notice to the other parties to the dispute requesting a mediation.
St. Jude’s Players can be contacted at:
The Social Hall
Harvest Road
Englefield Green
Surrey
TW20 0QT
Telephone: 07854 308050
email: boxoffice@stjudesplayers.org

13. WAIVER

If we delay or fail to enforce any of these Terms and Conditions it shall not mean that we have waived our right to do so.

14. ASSIGNMENT

We shall be entitled to assign any of our rights and obligations under these Terms and Conditions provided that your rights are not adversely affected.

15. SEVERABILITY

If it is found by a court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

16. THIRD PARTIES

Any person, other than the venue or promoter, not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only we, the venue, the promoter and you (or your assignees permitted hereby) have rights and obligations under this contract.

17. FORCE MAJEURE

For the purposes of these Terms and Conditions, ‘Force Majeure’ means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. This Clause does not affect the terms of Clause 7.

18. AMENDMENTS AND VARIATIONS

We intend to rely on the written terms set out here in this document. You should read the terms and conditions carefully before entering into the contract to ensure that they contain very thing that you consider has been agreed. If they do not then you should speak to any member of staff. After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both you and we agree and it is preferable that this is in writing).

19. NO PARTNERSHIP OR AGENCY

Nothing in these Terms and Conditions and no action taken by you or us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between you and us beyond the relationship created under these Terms and Conditions..

20. ENTIRE AGREEMENT

These Terms and Conditions and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties. Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms of Conditions or not) other than as expressly set out in these Terms and Conditions. Nothing in this clause shall operate to limit or exclude any liability for fraud.

21. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in all respects in accordance with English/Scottish law and the parties agree to submit to the exclusive jurisdiction of the English/ Scottish courts.